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      1. Geonode Help Documentation
      2. FAQ

      Switching Payment Provider - Updating Billing Information

      If you have been required to update your billing information, here are the steps you need to follow

      As part of our Geonode growth strategy, we’re shifting and improving our payment gateway that will make your experience even better. 

      Step 1: After you login to Geonode, click on the Billing tab in the left-side menu of your dashboard

      Step 2: 

      Click on the “Fastspring account” button that exists under the “Payment method” section

      Alternatively for step 1 and step 2:  Click on the popup “Update Card” or on the banner on “Proceed”.

      Step 3: Here you will be redirected to the FastSpring Dashboard and will have access to viewing and managing your Orders, Subscriptions, Account details and Payment Methods. 

      Step 4: As it is crucial to have a valid card, updating your details will require you to do the following: 

      • Click on “Account Details and Payment Methods” 
      • Select “Credit/Debit Card” 
      • Insert  a Valid Credit Card 
      Click on “Save Payment Details” 




      Note: If you wish to link the same card to all your subscriptions you need to do the following: 

      1. Click on “Account Details and Payment Methods” 
      2. Click on “Add Payment Method” 
      3. Click on “Apply to all my subscriptions"

      Here’s a recorded video of the process. 

      Step 5: Once you have a valid Credit Card, you need to: 

      1. Click on  “Subscriptions” tab
      2. Click on “Manage” for each of your subscriptions 
      3. Click on “Update Payment Method” 
      4. Select the card you wish to proceed to use with your upcoming payments 

      Note: you can also “Add Payment Method” while you are updating your payment details and “Add a new Credit/Debit Card” and link it to a specific subscription you are currently updating. It is also crucial that this STEP 5 must be completed for each active subscription. 

      Here’s a recorded  video of the process

      You’re done! 

       

      Most Frequently Asked Questions: 

      What happens if I don’t update my Payment Details? 

      If you fail to update your payment information before the next billing cycle, you may encounter service interruptions. 

      What happens when I update my Payment Details? 

      After successfully completing the payment update process, your next billing cycle will be automatically processed by FastSpring. 

      What will happen with my Existing Credits? 

      Please reach out to our customer support team to inquire about credits. 

      How can I see my invoices? 

      To access billing history, simply access the FastSpring dashboard and click on “orders”. Here you will see your invoices in detail. 

      Can I extend my subscription period since we faced downtime? 

      Unfortunately we can’t extend subscriptions as we will encounter a break in the system. However, we will find the right solution for you to compensate for the down time so please reach out to our support team for manual assistance. 

      Can I add my credit card? 

      Yes, you can add your credit card details through the FastSpring dashboard. 

      Can I upgrade my subscription? 

      If you have subscribed after 15/2/22, you can upgrade and downgrade your subscription at any time. If you have subscribed before 15/2/22, you won’t be able to upgrade/downgrade yourself at the moment. However, our support team will assist you with this manually. 

      Can I cancel my subscription?

      If you have subscribed after 15/2/22, you can cancel your subscription at any time. If you have subscribed before 15/2/22, you won’t be able to cancel yourself at the moment. However, our support team will assist you with this manually. 

      Can I use a different card for different subscriptions?

      Yes, you can add different cards to pay for different subscriptions through the FastSpring Dashboard. 

      What happens if I cancel my subscription and decide to re-activate the same plan? 

      You can easily re-activate your subscription through your FastSpring dashboard or reach out to our support team for help. 

      When will our technical issues be solved? 

      Our team is working on resolving the occurring issues as soon as possible. We will inform our users once everything is functioning as normal. 

      Can I delete/remove an existing credit card?

      Yes you can, but you have to make sure that your credit card is not linked to any of your active subscriptions. You can update your payment method under the "Subscriptions" tab in the FastSpring dashboard. In case of any extra support, our team is always available to help. 

       

      Note from the team: 

      “We are always here and ready to assist you wherever needed. We can understand how inconvenient this process may be, but rest assured, if it wasn’t simple, we wouldn’t put you through this. It’s all part of our expansion and assisting customer needs to the maximum”